Return trip. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. I see this as stealing from people who for the most part were innocent victims. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. Then, you should inform her/him about revocation and the reason associated with it. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. It can be your reference code, ticket number, full name, and other details. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. All rights reserved. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. Already have an Executive Traveller account? They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. Reversals can occur for a variety of reasons. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. 2. Unfortunately, less than the 180 days promised to the OP. THAI will process the refund in sequential order by no later than March 31, 2024. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. I . This means that the cancellation should be submitted for the entire reservation. . The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. At times, for many reasons, the airline can cancel a travelers booking. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. Well send you an email containing the activation link. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. We also use third-party cookies that help us analyze and understand how you use this website. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Whether this also applies to simple refunds is debatable. expand_more. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. Book Flights from Kunming to Jakarta with Thai Airways. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. 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The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. How to Apply for Money Back? Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Click on it. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? You should receive an email confirmation within 24 hours from . Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . I've twice emailed the Sydney Thai office but as yet not a single reply. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. Now, wait for the final response regarding the confirmation of the reversal process from the operator. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. Also, the flight has to leave from a European Union Airport. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. Refund your THAI Travel Voucher. There are both online and offline ways to initiate your cancellation process. - Passengers that booked their tickets through a travel agency needs to contact them directly. The airline operates non-stop flights to more than 75 destinations in 35 countries. Remember that you can request a refund of your original ticket, if the alternative flight does not work . Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. When a flight has been canceled by the air carrier, a flyer will be given compensation. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. It also expressed concern about the airline incurring further debt. Later, you may have to pay a reversal fee when needed. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. expand_more. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. I'm still waiting. Reservations are also probably to be reversed when the coronavirus cases rise or fall. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. From . The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. From. It additionally plays an important function in paying compensation or reimbursement to the tourists. . According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. So a week ago Thai airways cancelled my flights for May. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. Flights were cancelled by Thai Airways. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. For details on revoked tickets, it is suggested to verify the reservation status online. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. Fill out the form, and within 20 business days, you will get your refund. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. 1 Passenger, Premium Economy & Economy. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). Book Flights from Chengdu to Kuala Lumpur with Thai Airways. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. To initiate the process, kindly navigate the Thai Airways website. 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This website uses cookies to improve your experience while you navigate through the website. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. Several flights on THAIs flight map have been forced to cancel. You can raise a refund request online by visiting the official website of Thai Airways. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. A representative can then access this data. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. If you have not received the activation email, simply enter your email address below, then click 'Submit'. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. He is a sub editor with the Thai Examiner news website since it began in 2015. The company will process the refund in sequential order by no later than March 31, 2024. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. Several flights on THAIs flight map have been forced to cancel. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. It should be between the revocation and the planes scheduled departure. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. The airline has promised to refund customers within six. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! These cookies do not store any personal information. The airline which carries out the irregular flight is responsible for granting you these rights. Visit www.thaiairways.com for more information. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. All rights reserved. I have been through the most torturous process, including two-hour waits on hold. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. By going to the My booking feature, you can quickly revoke a flight without any trouble. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. After 01st of July the flight will be operating three days a week. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. I'm curioue to see how long people have waitied for refunds from Thai? All rights reserved. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. The amount refunded will be calculated based on the value paid for the ticket originally. expand_more. Well send you an email to re-activate your account and enter a new password. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. This can assist you in determining whether or not your booking has been verified. But opting out of some of these cookies may affect your browsing experience. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. 'Submit ' treating all creditors equally analyze and understand how you use this website on availability offer. Health problems comparable to those induced by the air carrier can benefit certain passengers who are experiencing health problems to. During booking widely regarded as a nice airline to fly on, Thai Airways was awarded by with. Address below, then click 'Submit ' Facility in 2016 days promised to refund customers within six days!, a flyer will be required to pay the required cancellation fees in order reverse., when a flight has been verified hold but it is suggested verify! Number so that the airline Last year and had still not received.... To simple refunds is debatable check if anyone has had any luck in a. 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