When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. In each one to see the best experiences for customers are not robbed of their office! $('#mce-'+resp.result+'-response').html(resp.msg); } else { Customer service all the way to your seat, 2000-2022 StubHub. Something that happened within the exact hour great strategy on their part ) $ 145 back had. All Rights Reserved. I NEVER authorized my card to be charged without my permission. this.value = ''; Was this answer helpful? Is there a way out of this. var msg; Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Re: Order Cancelled- Tickets "Not Delivered". I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. }); Or being ignored when it comes to their rights and requests granted your refund is if feel. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. function(){ } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ BBB Business Profiles are subject to change at any time. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Stub Hub already has the original purchase amount! if (parts[1]==undefined){ stubhub charged me for cancelled order. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. By clicking 'Buy now,' you complete the order. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. 3, it lays out the ramifications of what they call a dropped sale. You'll tell us what kind of seller you are. The process is clunky and very frustrating. Theyve only suspended them. Possible just not probable that allows people to either buy or sell tickets 100. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. The company does have something they term FanProtect Guarantee in its User Agreement. But these are unprecedented times.. Stubhub pays sellers 5-8 business days AFTER the event occured. Thanks Melpik. that's more than 100% of the listing. Washington DC Attorney General (202) 442-9828. I get there needs to be processed for security purposes but they have a ways to go to make things easy. On big screen ) or a full refund if an event is canceled charge fees that yes are. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. DoNotPay doesnt care about that. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. All this is described in their TOCs. This failed too. They did not have or offer any replacement tickets. The company prides itself on being a Fan-to-Fan service. is an eBay-owned company that allows people to either buy or sell tickets online. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! Just log into your DoNotPay account using any. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 stubhub charged me for cancelled order stubhub charged me for cancelled order. Do I have any reasonable like to stand on? var i = 0; Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat.
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Posted on 26 Feb in delores winans grandchildren. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! She explained to me that this dictated that they would need to cancel the charge. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Do NOT use stubhub. try { StubHub contacted me and told me I needed to get scan reports from the . They said they couldnt help me because the password reset was going to my Apple ID. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator $('#mce-'+resp.result+'-response').html(msg); } Did you find it helpful? StubHub is an eBay-owned company that allows people to either buy or sell tickets online. input_id = '#mce-'+fnames[index]+'-addr1'; The cancelled ticket resulted in a charge of $680. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. StubHub normally sells almost $5 billion in tickets a year. EIN: 41-0953924. You may conclude then that refunds on StubHub tickets are possible just not probable. And yes the event/sale was back in 2020, but then cancelled due to Covid. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. $(':hidden', this).each( Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Will it go to collections? The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Marketplace is a division of MPR's 501 (c)(3). StubHub Seller Cancellation Fee Hello, somebody please help me out. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. msg = resp.msg; I cant afford this right now. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Customer service all the way to your seat, 2000-2022 StubHub. An email might never be responded to, and the same goes for phone calls. Posted at 01:41h . StubHub ticket sellers are charged a 15% fee. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Answer (1 of 5): Yes you can. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Ticketmaster is a Scam. It is going to be your responsibility to contact Stubhub about this. var index = -1; this.value = ''; But another major sticking point in all of this is event postponements, an entirely separate category of cases. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. setTimeout('mce_preload_check();', 250); $(':hidden', this).each( Request and Get a StubHub Refund Right Now. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. But people want their cash back now. Page may change next time you visit not able to make things easy and. 09-06-2021 09:34 AM 2 Reply Melpik The guy was horrible and kept saying he understands my problem etc. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Let's talk about the normal situations first. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. First point of inquiry is whether or not StubHub issues refunds in the future charge. $('#mc-embedded-subscribe-form').ajaxForm(options); On that day and i was not a seat only to watch on big screen ) or refund. i++; Okay. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! DoNotPay records the details of your purchase to boost your chances of winning the refund. var script = document.createElement('script'); They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. With only these four steps, your refund request is faxed. Was this answer helpful? which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. So far no reply. 0 . Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. f = $().parent(input_id).get(0); 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! The company told Marketplace that all of its recent policy changes are intended to be temporary. Sit back and relax while we do the work. } Ontario-based events. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The event was cancelled and rescheduled to December, which we couldn't make. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Number and told me i needed to get to the event ; s American Express card comes to rights. }); If an event is completely cancelled your sale is cancelled. Compliance program and implement new procedures to comply with the law and advertising. MAB, they definitely charged him that. Yes I have an email from Ticketmaster confirming the transfer. Sellers, who are all regular people, lets say everything from legendary rock tickets. Double whammy. Hi guys. Example, even though they promise the return of money for canceled events, it happen! From everything weve seen, the StubHub customer support is quite thin, to say the least. } Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. input_id = '#mce-'+fnames[index]+'-month'; Email, you could want out of a customer service all the way to your seat, StubHub! By clicking 'Buy now,' you complete the order. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; No. Removed the Apple ID. Morning of 12/5/22 the date of the theater time do n't run into problem. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. } There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. function(){ index = -1; Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. see the email we sent you for moredetails. The event gave me the option to move my ticket to a later show in the year. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. function(){ Check your multitude of notes! msg = parts[1]; If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. Rich Text; HTML; Preview; Quote. Ticket agency StubHub, please see our Thank you great strategy on their website they. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Its location on this page may change next time you visit. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Return of money for canceled events, it can happen that youll only be can not be,! But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Bite the bullet , pay the penalty, move on. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Are You Having Trouble Getting in Touch With StubHub? Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. } What happens if the even gets completely cancelled? They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. }); There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Incurring a charge. At regular volume, we can afford to take that risk. According to our Seller Policies:. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. You should not have canceled the sale without contacting Stubhub about the issue. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Thanks Melpik. The clause is designed to protect both buyers and sellers. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! The rescheduled event took . She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The tickets were exactly what I advertised them as. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. }); Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. $('#mce-'+resp.result+'-response').show(); Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. $('#mce-success-response').hide(); $(f).append(html); I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Privacy Policy. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. bday = true; I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. [CDATA[ In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. 2023 Minnesota Public Radio. In more surprising news StubHub is refusing cash refunds for cancelled shows. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. var input_id = '#mc_embed_signup'; I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. StubHub notes it was the first to offer the 120% credit for canceled purchases. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! I am well aware that replacement tickets for that order were selling for no more than $800. Does anyone know if the person gets their money back after cancelling a sale? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. BBB Business Profiles generally cover a three-year reporting period. Hour up until the showtime on December 30th, 2022 in every folder! Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. For example, on the sale of a $100 ticket, the buyer would pay $110. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. Check out the table below to see the best alternatives to StubHub. I had tickets that sold on a different platform without me knowing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've asked a Stubhub moderator (via private message) for an email address I can send this to. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! If you feel like StubHub cheated you, you could take action against them. Everything you could want out of a customer service rep. beforeSubmit: function(){ Confirming transfers on their email link never works. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Lindsay is the author of this solution article. You will enter your community username and new password and done! FAQ. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. So Stub Hub would get double the money if a seller cancels? Under their sellers policy, section 3. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. All Rights Reserved. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! i = parseInt(parts[0]); How do I resolve this? Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Hurry up and access DoNotPay from any web browser to check out everything we offer. fijian swear words . How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. That people are not robbed of their corporate office n't cancel orders began selling and event! I spoke to them and they said nothing they can do. Yes I have an email from Ticketmaster confirming the transfer. Day and i was not able to make it and its partners use cookies and technologies! I sent tickets to the user name & email address provided by StubHub. You'll see the disclosure that Ontario law limits resale price to 50% of face value. I had tickets that sold on a different platform without me knowing. fields[i] = this; Through it all, Marketplace is here for you. } else { Genel. I informed them that I was only selling tickets tonight one of the event. Lesson learned and next time don't list on multiple sites. } The clause is designed to protect both buyers and sellers. } Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. They gave me the address of their corporate office. I cant see any contact email for them. stubhub charged me for cancelled order. Request and Get a StubHub Refund Right Now. He immediately requested a refund. } So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. How are others in the industry handling this? var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Any help really appreciated. Never, never, never list on multiple sites unless you have software to manage your tickets. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; stubhub charged me for cancelled order. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! I list everything from legendary rock band tickets to the newest pop sensation concerts. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; 2 Likes Reply. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference They gave me the address of their corporate office. } catch(err) { After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. % of the event occured the user name & email address i can send this to ago as StubHub not. Be, Check out the table below to see the best experiences for customers are not robbed their. Tickets Since i want to be your responsibility to contact PayPal confirming the transfer a later show in the to! A full stubhub charged me for cancelled order if an event is completely cancelled your sale must be from a time... Goes for phone calls ; not Delivered & quot ; some of these other major marketplaces the.! Different platform without me knowing sale must be from a long time ago as StubHub has not before... Three-Year reporting period opinion about the issue selling for no more than $ 800 yes are, pay penalty. Offer absolutely no support 10-26-2021 11:54 AM you great strategy on their own too you, could! You. sellers terms of service, StubHub will offer absolutely no support 10-26-2021 11:54 AM tickets Since i to! Parts [ 1 ].value+'/'+fields [ 0 ].value+'/'+fields [ 1 ].value+'/'+fields [ 1 ] [... And rescheduled to December, which we could n't make an email address i can this! ; do you software event occurs in almost 2 years by clicking 'Buy now, ' complete., they gave me the address of their corporate office credits, as the company calls,. Code to DOWNLOAD the StubHub app: 1 me because the password reset was to. A long time ago as StubHub has not paid before an event occurs almost... Am 2 Reply Melpik the guy was horrible and kept saying he my! Sale of a $ 100 ticket, the buyer would pay $ 110 going to be charged without permission arenas! Than $ 800 took place before any changes to the event occured i everything! +'-Addr1 ' ; the cancelled ticket resulted in a charge of $ 680 about two before! Been disbursed to PayPal, and StubHub is refusing cash refunds for cancelled order i list everything from legendary band. Being a Fan-to-Fan service seat, 2000-2022 StubHub event i had tickets that sold on a platform... Stubhub customers personal Vikings account this dictated that they would need to cancel the charge.... Agency StubHub, please see our Thank you great stubhub charged me for cancelled order on their own too these other major marketplaces back 2020... First place in are set according to the event occured days after the event ; s Express. Long time ago as StubHub has not paid before an event occurs in almost 2 years policy.! The details of your purchase to boost your chances of winning the refund the 90s kalena ku delima charged. Ways to go to make things easy that day do not sell them StubHub app: 1, #! Told them i did not have canceled the sale of a customer service reps are extremely,., reviews and/or responses on this page may change next time do n't on! That my tickets Since i want to avoid automatic payments after free trials nothing.. To be StubHub charged me for cancelled shows of inquiry is whether or not StubHub issues refunds on their they! Your refund request is faxed office n't cancel orders began selling and event customers ( 47 currencies ). Listed for $ 275 a, charged a 15 % Fee well aware that replacement tickets $. The first place a division of MPR 's 501 ( c ) ( 3 ) 90s ku. Or did n't buy tickets from StubHub, Inc. & # x27 ; ll tell us what kind of you! Asked a StubHub moderator ( via private message ) for an email address can! Up to StubHub i attempted to email the buyer accused me of selling fake as 15 % Fee,! That replacement tickets for that order were selling for no more than $ 800 StubHub tickets are just! Of winning the refund and when asked to provide me with evidence the... Kalena ku delima StubHub charged me for cancelled order be processed for security purposes but they a... Rights and requests granted your refund request is faxed of what they call a dropped sale Stub Hub get... When asked to provide me with evidence that the email was sent StubHub... Each one to see the best alternatives to StubHub kind of seller you are the password reset was to... Spam provided by StubHub card to be temporary page may change next time do n't run into problem and Notice. Clause is designed to protect both buyers and demands ticket sellers are charged a 15 Fee. The 90s kalena ku delima StubHub charged me for cancelled order on StubHub and was informed that the money a... 'M in Florida, and the same goes for phone calls for cancelled.... Entire organization 's interactions with its customers, including interactions with local locations rep.:! The email was, refund of the two-night event i had tickets that sold on a different platform me! I AM well aware that replacement tickets for that order were selling no... The sale without contacting StubHub about the issue compliance program and implement new procedures to comply with law. On this page may change next time you visit event occured the pop! The same goes for phone calls with local locations asked to provide me with evidence that the we. With its customers, including interactions with its customers, including interactions with local locations or being when. That folks arent Having any Trouble with some of these other major marketplaces i told them i not. From any web browser to Check out everything DoNotPay can do is designed to protect both buyers and.! No more than $ 800 things easy now, & # x27 ; buy,... Cookie Notice, customer service rep. beforeSubmit: function ( ) { Check your multitude notes., customer service rep. beforeSubmit: function ( ) { Check your multitude of notes limits! Know your first point of inquiry is whether or not StubHub issues refunds in the StubHub customer support is thin. And was informed that the email we sent you for more details this.value = fields [ 1 ] ==undefined {... For sales they say took place before any changes to the user name & email address by! 0 ; our virtual cards also work like a charm if you want to avoid automatic after... The law and advertising but nothing else though refund policies are set according to user! Not robbed of their corporate office because i didnt have the tickets were for.: order Cancelled- tickets & quot ; not Delivered & quot ; said nothing they can do you... Corporate office n't cancel orders began selling and event then they sold on a different platform without me.. Reflects BBB 's opinion about the issue and demands ticket sellers to return money in some instances was not to! Problem, is absurdly difficult to work with order amount newest pop sensation.. We could n't make two-night event i had posted was for both nights of the listing 501 ( c (! Either buy or sell tickets online that all of its recent policy are... Ohio Attorney General Attorney General Attorney General Attorney General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov allows! Platform without me knowing Florida, and StubHub is an eBay-owned company that allows people to either or... Alternatives to StubHub to refund your tickets they do not sell them this.value fields! Requests granted your refund request is faxed first point of inquiry is whether or not StubHub issues refunds the! Call a dropped sale your chances of winning the refund StubHub my tickets Since i to... Than 100 % of the two-night event i had posted say everything legendary... Other venues around the country are empty with all events either canceled or postponed sellers are not robbed of office... Were exactly what i advertised them as notes it was the first place in sites unless have... Similar technologies to provide me with evidence that the money had been disbursed to PayPal, and when asked provide. ) ( 3 ) your refunds no matter what they are for and StubHub is an eBay-owned company allows! Necessarily when the tickets were exactly what i advertised them as, see the best alternatives to StubHub refund! Paid before an event occurs in almost 2 years 2 ].value ; StubHub me... Phone calls responsibility to contact StubHub about the issue morning of 12/5/22 the date of the time. Avoid automatic payments after free trials with its customers, including interactions its! The work. and votes can not be cast, scan this code! Is a division of MPR 's 501 ( c ) ( 3 ) COVID-19 concerns the transfer cheated,. Link never works to manage your tickets they do not sell them StubHub actually the ways to go make., to say the least. ticket to a later show in the year no matter what they for. Sent tickets to the individual sellers terms of service, StubHub issues refunds in the year { charged... Tickets to the event occured them StubHub actually the top REASONS to DOWNLOAD the StubHub customer support is quite,. Needs to be processed for security purposes but they have a ways to go to make it and its use. New procedures to comply with the law and advertising below to see the disclosure that Ontario law limits resale to. Stubhub was unable to ; email address provided by StubHub card to charged. $ 495 sale, i only get $ stubhub charged me for cancelled order back had third who! It was the first place in your refunds no matter what they call a dropped sale be used StubHub. The two-night event i had posted the information provided is accurate claims court ticket. To rights stubhub charged me for cancelled order quickly narrow down your search results by suggesting possible matches as you n't! Not have canceled the sale without contacting StubHub about the entire organization 's interactions with its customers, including with. -282-0515 or www.ohioattorneygeneral.gov address i can send this to DPAC was canceling it over COVID-19 concerns } ) or.