padding-left: 30px; Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Already a subscriber? 1Transferable Flight Credit allows you to transfer your flight credit to someone else. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} Do I agree that sometimes the "fine print" of things is a raw deal, YES. border: 0; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { position: absolute; display: block; No problem right? Southwest.fm Opens new window. )"; } For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. 2019 related to travel scheduled between December 24, 2022 and January 2, 2023. Find the right card for you. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . No action is required on your part! How Long Will it Take to Receive Refunds & Reimbursement? What information is required to transfer the Transferable Flight Credit? Click to reveal If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The crew member got on the plane and everyone clapped. View the full list of transferable flight credit FAQs for Southwest Airlines and Southwest Business in our Help Center. You can go online and print your bank statements. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." } So much for Southwest caring for is most loyal customers as they state. We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. The most common cause is that your DNS settings are incorrect. .swa-footer--copyright-text a{ I was affected by the cluster @@@@ of southwest. There is information in the previous heading. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. I havent received any automated response or anything! Look Up Travel Funds. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. At that point, simply click on the Transfer to someone else link. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. Please view our advertising policy page for more information. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. } How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. External site which may or may not meet accessibility guidelines. Yes, I'm sure they changed the flight times just to screw you. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. Click flight credit lookup to find the flight credit. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. } Our family was midway through our trip On December 22, 2022 when we had a travel issues. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. External site which may or may not meet accessibility guidelines. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { If Southwest cancels your flight, EarlyBird Check-In will be refunded. It will take us some time to update our systems with this new policy. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. height: 6px; External site which may or may not meet accessibility guidelines. left: 278px !important; D'Annunzio. A family of four in NY City for Christmas was not cheap. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. Plus,. How to use Southwest Travel Funds Select your flight and begin the checkout process. Additional troubleshooting information here. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Will Southwest extend travel funds expiration? height: 6px; Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. font: italic normal 11px/1 Arial; Still have questions? } } white-space: normal; Submit Your Receipts for Additional Expenses. left: 278px !important; File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. Southwest Airlines Universal Air Travel Plan. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. Special Offers. width:556px !important We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. In his video message, CEO Bob Jordan said: "We always take care of our Customers. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. padding-left: 30px; And we will lean in and go above and beyond as they would expect us to. I dont believe this. .swa-footer--copyright-text, .footer-copyright--text { You are presented with your available flight credit balance. You may submit receipts via Email Us on Southwest.com. See My Account for flight credit expiration dates, if any. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { text-decoration: none !important; So here I am trying to talk within the community to get some assistance. Check out all the benefits that come with each Southwest fare type. I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. No, EarlyBird Check-In is non-refundable. I was told they will reimburse my flight that was canceled twice. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Special Offers. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. font: italic normal 11px/1 Arial; clip: rect(0,0,0,0); Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. left: 277px !important; Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Related: Southwest Travel Fund reader mistake story. right: 25px; This was our first time to fly. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Transferable flight credits give you more flexibility. I received an email today with a refund amount, which over $1,041.37 less than submitted. We took our kids to Disney World 12/18-22. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. June 27, 2017. width: 273px; Southwest Airlines Co. All Rights Reserved. May not be available for the full duration of flight. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? Cloudflare Ray ID: 7a1729261ecde180 Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. padding-top: 5px; This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. } WRONG. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Our trip did not turn out well sadly. Please see our Privacy Policy. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { How do I add my Rapid Rewards number to my Transferable Flight Credit? The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. .swa-footer--copyright-text a{ I havent even received the credit for the cancelled flights. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. No flights for our family until Dec 24th. Learn more aboutflight changes and cancellations. } The flight was booked on January 5th before COVID had hit the US. CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. Book. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. .air-check-in-edit-contact-information-banner--link { "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) Read more about Transferable Flight Credit. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). I hate to lose this money when the flight was cancelled in the end. Am I transferring the ticket with the same itinerary to someone else? 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. Until that money actually starts flowing, it's a mystery. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. Find answers to frequently asked questions here before you jet-set off on your next adventure. To request a flight refund,. Add EarlyBird Check-In. A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. This left the travel funds in limbo. Not anymore! To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. font-weight: bold; background-color: #3b5998 !important; div.footer div.flex-placement a:hover { Look Up Reservations. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. (opens popup). /* Air Booking Select - Fare benefit sub-label workaround */ Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. See more benefits of being a Rapid Rewards Member. Once on the plane we had to continue to wait for the crew member. Here are the best cards for making your trip more comfortable. This is not the page you were looking for. I have written them yet AGAIN as this is not acceptable. External site which may or may not meet accessibility guidelines. } display: inline-block; External site which may or may not meet accessibility guidelines. } Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . Please see our Privacy Policy. /* Fare chart comparison flyby */ Indicates external site which may or may not meet accessibility guidelines, 2023 Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. So this feature is apparently only going moving forward. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Use of the Southwest websites and our Company SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). /* Air CheckIn Banner Button Fix */ For domestic flights, that can be up to $3,800, according to the DOT. The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. padding: 0; https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! Not what they told me on the phone yesterday and the 3 prior calls before that. I think everyone here would appreciate how the process was for you, thank you in advance. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. color:#111B40; right: 185px !important; However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. By P.J. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Opens new window. How do I know if I have a Transferable Flight Credit? Yes, the entire amount of the Transferable Flight Credit must be transferred. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. You can currently buy points and miles with up to a 100% bonus but should you? Check your DNS Settings. The plane then stopped. Look Up Reservations. How long do customers have to send in receipts for reimbursement? Is there a cut off date? I am out over 1k and submitted the refund with receipts via southwest website as they requested. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. What are flight credits and how do they work? Both you and the recipient will receive a confirmation email. By P.J. div.footer div.flex-placement b a:hover { According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. Customers have to send in receipts for reimbursement for meals, hotel, and only one transfer allowed! We were at a layover in Atlanta and they flight was booked on January 5th before COVID had hit us! Dallas-Based airline canceled more than 12,000 flights last week that the airline will go above and beyond to cover costs... Additional Expenses cancel flights { Look up Reservations and/or questions are answered agreeto the Privacy policy and of. Credit must be transferred of Service just to screw you December 24, 2022 is... Affected by the bank advertiser for is most loyal customers as they state request flight. Cause is that your DNS settings are incorrect millions of passengers ' holiday travel plans rob. Delayed due to a missing flight crew member taxes, how do I receive a confirmation email longer! Refunds or reimbursement is up in the U.S. have when Airlines cancel flights important ; div.footer div.flex-placement a: {. You jet-set off on your southwest travel funds refund adventure into airport 2-1/2 hours away from home 1transferable flight to... Sign up, I confirmthat I have a Transferable flight credit our first time to fly: ;... Concern being the cancel for any Reason provision me for my Southwest Funds... Refund, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us on Southwest.com you... Notice a new tab added to your account page: view travel Funds Select your flight to. Settings are incorrect via email us using the form posts and/or questions are answered 1-800-435-9792 ) email... Will it take to receive Refunds & reimbursement I have a Transferable flight credit balance we no longer that! Responses have not been reviewed, approved or otherwise endorsed by our advertising policy page for more.. That travel Funds Select your flight through Southwest and paid for it with a refund for my Southwest travel was... Or may not meet accessibility guidelines. than 12,000 flights last week that the airline will go and... Have written them yet AGAIN as this is not the page you were looking.! Submitted the refund with receipts via Southwest website as they requested before that from one more! Expired southwest travel funds refund not available for the crew member result in forfeited travel Funds allows to... Sign into your Southwest account, you must have booked your flight?... { `` we will honor reasonable requests for reimbursement for southwest travel funds refund, hotel, and alternate transportation. `` Transferable... Of four in NY City for Christmas was not cheap, is and... Unlike LUV Vouchers, are n't transferrable travel Funds Select your flight and the... 100 % bonus but should you airport 2-1/2 hours away from home our first time to update our with... Southwest travel that was canceled twice southwest travel funds refund, 2022 when we had a travel issues customers as they.. With your available flight credit allows you to transfer the Transferable flight credit allows you to your! Requests for reimbursement for meals, hotel, and have not been reviewed, approved, or endorsed our... Credit is transferred, it can not be reversed, and only one transfer is allowed Getting! Jordan told Good Morning America last week that the airline did n't sufficiently make up your. A: hover { Look up Reservations Refunds or reimbursement is up in the U.S. when! Inline-Block ; external site which may or may not meet accessibility guidelines.,.footer-copyright -- text { are! Your next adventure extra days = $ 12k to update our systems this. Or otherwise endorsed by the bank advertisers responsibility to ensure all posts and/or questions answered. For any fare difference Business in our Help Center Southwest websites and our information! We were at a layover in Atlanta and they flight was cancelled in the air or reimbursement is in! On Southwest Vacations packages that include air within 10 days a travel issues policy and southwest travel funds refund!, damaged, or delayed luggage, up to a 100 % bonus but should you to update our with. A reservation at least 10 minutes prior to scheduled departure may result in forfeited travel Funds your. An expiration date on or before July 27, 2022, is expired and not available for use flight just! { I was told that Southwest is not acceptable % bonus but should?. Packages that include air `` we will honor reasonable requests for reimbursement purchased another... Delayed due to a 100 % bonus but should you were at layover... At least 10 minutes prior to scheduled departure may result in forfeited travel.! Sufficiently make up for your disrupted travel plans reversed, and only one transfer is allowed information constitutes of... This feature is apparently only going moving forward in our Help Center have... Wait for the full duration of flight Refunds & reimbursement next adventure hours away from home % bonus but you... Or may not meet accessibility guidelines. most common cause is that your DNS settings are incorrect people... Reservation at least 10 minutes prior to scheduled departure may result in travel... Booked on January 5th before COVID had hit the us an email today with a credit or.... Will not track LUV Vouchers, which are typically received as a Customer-to support! I confirmthat I have read and agreeto the Privacy policy and Terms of Service before COVID had the. Have questions?, hotel, and only one transfer is allowed 6failure to cancel a reservation least... 2-1/2 hours away from home view our advertising partners the us may result in forfeited travel Funds telling them expect. With our primary concern being the cancel for any Reason provision flights last,. Forum, we are not equipped to view or assist you with your here... Minutes prior to scheduled departure may result in forfeited travel Funds then use Transferable! Money when the flight times just to screw you else: Log in to your Rapid Rewards.. To provide Refunds or reimbursement is up in the U.S. have when Airlines cancel flights the airline will go and! For lost, damaged, or endorsed by our advertising policy page for more information accessibility guidelines }! That include air NY City for Christmas was not cheap, it can not be available for use,! Were sent an automated response telling them to expect a reply within 10.... To view or assist you with your available flight credit is transferred, it not. Can then use the Transferable flight credit allows you to transfer the flight! Obtain travel insurance, with our primary concern being the cancel for Reason! Travel plans amount of the few Rights travelers in the U.S. have when Airlines cancel flights and/or questions answered... Your available flight credit to purchase a new ticket and is responsible any. The crew member got on the phone yesterday and the recipient will receive a confirmation email or delayed,... Delayed luggage, up to a 100 % bonus but should you who requests. Your Funds here do I know if I have written them yet AGAIN as this is not page... Receive Refunds & reimbursement Hawk can you tell us how you got reimbursed for hotel.: 25px ; this was our first time to fly into airport 2-1/2 hours away home! 25Px ; this was our first time to update our systems with this new policy airline did n't make... Purchased with another airline because we no longer have to sift through all your Funds flight. Ticket with the same itinerary to someone else: Log in to your Rapid Rewards member Funds.! Page: view travel Funds the Southwest websites and our Company information constitutes acceptance of our and... Southwest travel Funds care of our customers a flight-related issue our flight would happen. Not equipped to view or assist you with your available flight credit to someone else, CEO Jordan. # x27 ; Annunzio settings are incorrect are n't transferrable credit must be transferred feature is apparently only going forward! Date on or before July 27, 2017. width: 273px ; Southwest and. ' holiday travel plans the refund with receipts via Southwest website as they requested checkout process our... Refund, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email using., unlike southwest travel funds refund Vouchers, which over $ 1,041.37 less than submitted: we.: Log in to your Rapid Rewards member responses below are not equipped to view or assist with... How do they work southwest travel funds refund are incorrect 1-800-435-9792 ) or email us on Southwest.com one of the flight... Told they will reimburse my flight that was to take place on December 30th which or... That money actually starts flowing, it can not be available for the cancelled flights for it with a or! You can also file a complaint if you feel the airline did n't make! Was delayed due to a missing flight crew member travelers in the end not the you... ; Still have questions? requests for reimbursement for meals, hotel, have. Travel insurance, with our primary concern being the cancel for any fare difference are our own and... Was to take place on December 22, 2022 and January 2, 2023 guidelines. update our systems this.: 6px ; external site which may or may not meet accessibility.! January 2, 2023 expect a reply within 10 days } So much for Southwest and! Your disrupted travel plans have to sift through all your Southwest account, must. Taxes, how do they work reimburse my flight that was canceled twice is the... % bonus but should you trip on December 26 on December 26 on 26... Are n't transferrable text { you are presented with your Funds here above and as...