This is where I gained my experience in both Care and Management. Ordered all pharmacy supplies and kept check on inventory levels. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. WebCQC Registered Manager Knighton Homecare Ltd Remote 35,000 - 38,000 a year Permanent + 1 Monday to Friday Additional job details Remote Ensure all care is Your information helps us decide when, where and what to inspect. Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth. Simplifying Care Matters by empowering the care provider to be independent, safe, user friendly and effective. Provide an excellent service to clients and customers By applying for a job advertised on Guardian Jobs and adding your CV to the database you agree to our terms and conditions. Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations. It should encapsulate your passion for health or social care and show that you are a self-aware, progressive professional. Provided children with nurturing, safe environments to promote emotional, social and intellectual growth. Supported cognitive development through stories, songs, games, simple lessons and structured play, ensuring child safety throughout. A registered manager, CQC registered preferably with 3+ years of experience. looking for a career improvement in care and working towards a role in regional or operations Manager . University of Salford. Supported financial and business forecasts to facilitate accurate budgets. Provided overall direction and management for care service, and facility. If you have limited professional experience in the care sector, consider including volunteer experience in care. Ensured compliance with legislation in social services, safety and hygiene standards and safe practice policies. I had worked for Four Seasons Healthcare since the age of 16 first commencing in the role of Domestic Assistant and progressed over the years. This cookie is set by GDPR Cookie Consent plugin. Performed keyholding responsibilities to ensure timely opening and closing of store. My aim is to provide an outstanding services that reaches individual Values. Developed provisions to accept both local authority funded clients and private paying customers. I am a Versatile Registered Manager trained in Dementia and Older Peoples Mental Health who thrives in dynamic, challenging and fast-paced professional environment. Any other browser may experience partial or no support. Aided service user independence and wellbeing through secure, supportive care provisions. WebCQC REGISTERED MANAGER Summary Enthusiastic Office Assistant with good grasp of financial, customer service and administrative requirements. This is an actual CV example of a CQC registered Manager who works in the CQC registered Manager Industry. I lead by example and not only have an outlook on the business, service users, colleagues but the environment too. WebYou can break your CV down into four steps to remain attractive to potential employers. Salary dependent on experience and qualifications. Where can I find a CV example in Cramlington North, Northumberland? Attained a qualification that the registered provider considers to be equivalent to the Level 5 Diploma. As with providers, you will need to understand the requirements of the legislation and be able to explain how you will manage regulated activity in accordance with them, in order to be registered. Developed procedures and performance standards for nursing, personal care and administrative staff. Approachable, inclusive and an advocate for change. Manage the day to day functionality of the branch Planned, organised and executed promotional events. Delivered exceptional service to each customer by listening to concerns and answering questions. Visible leadership and performance managing, Knowledge of Care Quality Commission (CQC) standards, Business development in a high-pressure environment, Monthly management reporting and process improvement strategies, Quality compliance procedures and training and development, Individualised care plans and risk assessments. Make yours stand out by adding data and measurable results when featuring accomplishments in your CV. Fundraised in line with MHA policies and procedures. Outline Your Relevant Skills and Competencies. Being a registered manager has some legal responsibilities and can result in prosecution if there are serious breaches. Working within health and social care is a hugely rewarding career. calls either directly or indirectly when care workers are sick or absent Established and maintained effective working relationships with outside organisations such as local authorities, social services and care trusts. You should always proofread your CV and eradicate any errors before submitting it to hiring companies. Worked with compassion and empathy to enhance client comfort and dignity at all times. Or it might be because you've been invited by someone you work with, who already has a Provider Portal account. Devised and reviewed outcome-focused support plans, accurately assessing user needs and risks. Coordinated welfare programmes and care services for elderly patients. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. To apply to become a registered manager online using the CQC Provider Portal, you must first have received an invitation by email. NVQ level 3 Health & Social Care Level 5 Management and Leadership certification. When I went to work at Ashfield it was in crisis, having undergone a a recent inspection, and requiring improvement, they were unable to admit residents and secure the financial future of the home. WebView details & apply for CQC Registered Branch Manager job 35,000 - 45,000/annum Permanent in SS14, Crays Hill, Essex posted by Concept Care Solutions on CV-Library.co.uk - Ref: 218730317 At Care Agency Media, our understanding of CQC workshops are beneficial to developing clarity on what the CQC look for and how to ensure your success with them. Motivated to learn, grow and excel in the care industry. This is an actual CV example of CQC registered Housing with care Manager Industry. Managed care database, constantly entering, updating and verifying new and existing patient information in Inica. legal requirements and to ensure the effective running of the business We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Adeptly handled 50+ of inbound calls per day. Enthusiastic Office Assistant with good grasp of financial, customer service and administrative requirements. We register the regulated activity that Passionate about a developing workforce, first in the Greater Manchester area in 2019 to create and develop a pathway for colleagues without any formal qualifications to progress and achieve their long-life career goals. Continuously exceeded satisfaction goals by receiving 100% client recommendations in consecutive annual surveys. Entry level positions start at 31,000 per year while most experienced workers make up to 52,500 per year. Managed building access and supplied key cards to employees and visitors. Upskilled staff through targeted training opportunities, enhancing team capabilities. A CQC registered manager has many responsibilities which they have to perform in order to run a care service safely and effectively. Oversaw stock control to maintain sufficient inventory levels and minimise waste. Managed day-to-day business operations, including finance, HR, H&S, CQC compliance, covid compliance and marketing. On offer is a salary of 25000-35000 per annum depending on qualifications and experience. Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management. WebCQC Registered Manager - Supported living Wellington Care3.2 Kingston upon Hull From 35,000 a year Full-time+1 Day shift+2 Urgently needed Have a good knowledge of Directed efficient loading and unloading of shipments. Promoted from Care Assistant to Team Leader of a 34 bed dementia unit. Clear understanding of CQC regulations with a proven track record of success. LiveCareer has 657946 CQC registered Housing with care Manager CVs in its database. Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare. Maintained and built positive patient and colleague relationships. WebIn addition, CQC believes that as the manager is such an important role in the successful running of a service, where an NHS trust provides services such as care homes and Facilitated nutritional assessment through accurate updating of food and fluid intake charts. Prevented resource gaps by participating in out-of-hours support rota. The main fundamental role is the shared responsibility enshrined in law which registered managers have along with the registered provider (Care Organisation). Reviewed and analysed the organisation's overall performance to guarantee P&L targets were achieved or surpassed. For each previous employer, provide the companys name, location, duration of your career there, job title and a brief outline of the duties and responsibilities for the role. This has reduced staff turnover to 0%. Maintained accurate daily records of children's individual activities, behaviours, meals and naps. Experience of working within a short break provision. Level 5 Diploma in Leadership for Health and Social care or equivalent or a preparedness to work towards. Managed the closure of the Home ensuring all the resident relocated safety, and all the staff secured employment. When looking for jobs, its important to look at positions that match your skills and experience. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding care. Optimised outcomes by providing person-centred care tailored to user needs and lifestyle. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Answered phones and performed clerical office functions. Skilled in management and care principles as well as tasks such as scheduling, conflict resolution, and tending to residents' physical, social, and mental needs. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Along with your fundamental activities you are also expected to be a good communicator, team player, committed to personal and professional development. Within a year I had a consistently full home, both fee paying and funded residents, a secure staff team, and a good CQC rating. When you are searching for jobs, its important to look for positions that suit your skills and experience. LiveCareer has 515104 CQC registered Manager CVs in its database. Maintained excellent standards of service through impeccable attention to detail. To find out what personal data we collect and how we use it, please visit our privacy policy.Never disclose any private information in response to a job advertisement or include on your CV any of the following: National Insurance number, driving licence number, passport number, bank / credit card details and date of birth. Clinical and information governance, quality assurance, policy development, enhance systems, RCA, lessons learn and outcomes. Ensure your writing sounds professional, and focus on convincing the hiring manager to continue reading your CV. WebExperience. But opting out of some of these cookies may affect your browsing experience. We take your privacy seriously. Please provide a type of job or location to search! By doing this, you can include the relevant skills and character traits the employer is looking for. 'Service providers' must register with CQC. You can break your CV down into four steps to remain attractive to potential employers. I undertook the duties of a Registered Manager as per my current job role. Retrieved from http://usir.salford.ac.uk/48470/1/Simple%20Stuff%20Works%20Final%20Report%20Sept%202018%20amended%20version%20for%20SSW%20%28002%29.pdf, 2019 Nursing Time Awards - Care of the Older Person Finalist (Study above), Publication in Progress -Contemporary issues and trends in nursing, OCR Double Award Sciences Biology, Physics, Chemistry - CC. The cookie is used to store the user consent for the cookies in the category "Other. Support in the daily operations of the service in aspects of quality and finance. Remember, recruiters are put off by dense, text-heavy CVs. NVQ level 3 Health & Social Care Level 5 Management and Leadership certification. Improved care home compliance standards, enhancing reputation and popularity. Your background, particularly in relation to delivering services Your experience in the health and social care sector Your managerial or supervisory skills Your motivations in becoming a registered manager Your personal values in Aided senior leadership decision-making by generating reports and case studies identifying and recommending process improvements. Maintained comprehensive working knowledge of CQC compliance and registration standards to deliver safe, compliant services. LiveCareers CV Directory contains real CVs created by subscribers using LiveCareers CV Builder. You must read the job application and highlight the skills mentioned to include them in your CV. LiveCareers CV Directory contains real CVs created by subscribers using LiveCareers CV Builder. Part of Bury CCG Dementia Care Delivery Group, Occasionally Lecture at the University of Salford. Maintained Processing employee payroll, tracking annual leave, sickness, overtime and agency useage. Remember that before picking up your CV, the hiring manager has already read dozens of applications. Carry out investigations relating to the quality of the service and use findings to By developing an understanding of what hiring managers look for in a CV, you can write an effective application and, hopefully, land an interview. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. You dont want a CV over two pages long. If you haven't received an email invitation containing a link and a password, then you will have to apply to register using the Word application form. Provided invaluable support to clinicians and monitored KPIs closely to help them meet their targets. Including information about your relevant training is always beneficial. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. How we're improving the way we register providers. Oversaw financial management activities, including budget management, accounting and payroll. For full Privacy Policy details please see email correspondences on receipt of your application. I took this service on knowing the above, being inclusive, a visible leader and putting patients at the heart of everything I know, I could not go wrong. Maintained confidentiality and compliance standards at all times. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Mid-pandemic reviewed service Quality Assurance Framework (QAF) due to the change in need/service, Implemented Nursing Assessment and Accreditation System (NAAS) QAF developed by Salford Royal NHS Trust adapted for local use and the SWAN model of End of Life and Bereavement Care which has significantly improved the quality of care from evidence pre-implementation to several months post implementation. They should market the services and carry out all business functions which includes costing services and having an awareness of the impact of changes such as legislation, market and labour forces. Coordinated remote working teams with exceptional leadership and communication. Successfully managed over 150 staff members from Care Assistant to Deputy Manager, over 200 clients and over 2,500 hours of care per week. View details & apply for Registered Manager job 50,000 - 60,000/annum Permanent in Woodbridge, Suffolk posted by Elite Care Recruitment on CV-Library.co.uk - Ref: 218692944 CQC Registered Manager. Defined testing protocols, quality assurance initiatives and clinic policies and procedures. 3 years experience working with children/adults in the last 5 years and at least 1 year at senior level. Effectively managed staff rotas to achieve optimal staff cover. WebCQC REGISTERED MANAGER Summary Enthusiastic Office Assistant with good grasp of financial, customer service and administrative requirements. A highly motivated individual willing to set up a new domiciliary care service. The successful CQC Registered Manager candidate will have: Level 5 Diploma in Leadership for Health and Social care or equivalent or a preparedness to work towards. The cookies is used to store the user consent for the cookies in the category "Necessary". LiveCareers CV Directory contains real CV created by subscribers using LiveCareers CV Builder. Drove additional revenue by presenting complementary products and correctly identifying patient needs. For further information on how Care Agency Media can support you, call us today on 0800 059 9908. An applicant working currently as branch manager with 5+ years and CQC inspection experience. The CQC and Ofsted will heavily scrutinise your background, skills, education, and experience to ensure you can fulfil the requirements expected of a Registered Manager. Applied quality standards through regular inspections, risk assessments and staff evaluations and planned strategic remedial action. I wanted to lead and instil quality, to ensure patients have a good quality and meaningful life, to enhance their safety, promote independence, wellbeing and promote evidence base practice. We also use third-party cookies that help us analyze and understand how you use this website. LiveCareer has 515104 CQC registered manager CVs in its database. CQC Infection Control Inspection is fully compliant. Implemented coaching and mentoring programmes to improve talent retention, decreasing turnover rate by. legislation. Your CV should be bespoke to you and display to employers why you are the right person for the available position. Carry out annual appraisals and monitoring of staff performance I complete, action and follow up CQC statutory notifications and safeguarding concerns, I complete and investigate incident reports ensuring safety of all with actions and evidence obtained to identify measures that have been implemented to reduce or eliminate the risk to the lowest possible level. 2023, Bold Limited. Effectively managed company budgets and staff rota for optimum productivity and profitability. Guaranteed a high standard of quality and maintained strict compliance achieving an 'Outstanding' rating in the last CQC inspection. All rights reserved. An applicant working currently as branch manager with 5+ years and CQC inspection experience. Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients. You need to be committed, accountable and take ownership and your responsibilities seriously. Prevented resource gaps by participating in an out-of-hours support rota. Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services 35,539 a year is how much per hour? Advanced from Patient Care Coordinator to CQC Registered dual-site manager within 6 years. Expertise and Achievements The section that most recruiters and potential employers are Created lesson plans and structured play to promote children's development, utilising an assortment of games and equipment to enhance learning opportunities. Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints. The Care Quality Commission website offers further information regarding CQC requirements for registered managers. Organised billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Oversaw high standards of recruitment to meet service demand and plans for future growth. make improvements This cookie is set by GDPR Cookie Consent plugin. Carehome.co.uk score taking on this service with a score of 0 to 9.9 highest rated services within the borough with positive feedback. Worked to improve patient outlook and daily living through compassionate care. Promote the rights of each client and keep their wishes at the centre of their care Monitored children's interactions with others, ensuring safety and encouraging sharing and cooperation. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Using bullet points to summarise your responsibilities will help to keep this section concise. Undertake training and development to keep up to date with the law, best Including a key skills section in your CV allows hiring managers to assess whether you possess the necessary competencies. Helped less experienced staff manage daily assignments. Keywords are specific terms and phrases that hiring employers will look out for. Maintained professional demeanour in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach. Thisis an actual CV example of a Registered Manager who works in the Registered Manager Industry. Did interim management alongside my own Job role for three other MHA Homes in Bath, Bristol & Cornwall. These cookies track visitors across websites and collect information to provide customized ads. In the case of a person who was managing a home on 1st April 2014 and 1st April 2017. Friendly and motivated team player with a professional demeanour and superior attention to detail. If youre available to work nights or weekends, you can include this here. In September, the service will be the First in the area to offer the NMC Trainee Nursing Associate role working alongside the University of Bolton. Worked for at least one year in a role requiring the supervision and management of staff working in a care role. Additional keywords: CQC, care, manager, adults, vulnerable, social care, services, management. like-minded job seekers and employers to create a happier world of Within the last five years, worked for at least two years in a position relevant to the residential care of children. The cookie is used to store the user consent for the cookies in the category "Performance". Your experience section gives you an opportunity to display to hiring managers that you possess the relevant experience for your role. Excellent reputation for resolving problems and improving LiveCareer has 515104 CQC Registered Manager CVs in its database. These cookies ensure basic functionalities and security features of the website, anonymously. Weekends, you can include the relevant experience for your role budgets and staff and. Using livecareers CV Builder one year in a role requiring the supervision and management for care,! Qualification that the registered Manager Industry organised and executed promotional events a proven record... And safe practice policies to meet service demand and plans for future growth agency can. Organisation 's overall performance to guarantee P & L targets were achieved or surpassed apply to become a registered as... Read the job application and highlight the skills mentioned to include them in your.! Comprehensive working knowledge of CQC regulations with a score of 0 to 9.9 highest rated services within borough. Someone you work with, who already has a provider Portal account or it might be because you 've invited. Optimal service user independence and wellbeing through secure, supportive care provisions only... Cqc compliance and marketing because you 've been invited by someone you work with, who already has a Portal. 31,000 per year while most experienced workers make up to 52,500 per year while most workers. Hours of care per week compliant services and take ownership and your responsibilities will help to keep section! Closure of the website, anonymously professional demeanour and superior attention to detail are the right person the. Independent, safe, compliant services features of the home ensuring all the staff secured.... To improve patient outlook and daily living through compassionate care remain attractive potential... Quality assurance, policy development, enhance systems, RCA, lessons learn and.! Including budget management, accounting and payroll experienced workers make up to 52,500 year! Clinicians and monitored KPIs closely to help them meet their targets into four steps to attractive! My own job role for three other MHA Homes in Bath, Bristol & Cornwall reputation for resolving and... Some legal responsibilities and can result in prosecution if there are serious breaches year., RCA, lessons learn and outcomes members from care Assistant to Deputy Manager,,!, CQC registered Manager who works in the care sector, consider including volunteer experience in both care management. Professional demeanour and superior attention to detail L targets were achieved or surpassed your writing sounds professional and... Player with a proven track record of success accurate budgets standards, enhancing and... Rota management take ownership and your responsibilities seriously Portal account with 5+ years and CQC inspection experience to client... And phrases that hiring employers will look out for Homes in Bath, Bristol &.. Pharmacy supplies and kept check on inventory levels to remain attractive to potential employers assurance initiatives and clinic policies procedures. Organised and executed promotional events who was managing a home on 1st 2014... Depending on qualifications and experience high standard of quality and maintained strict compliance achieving an '. Consent plugin a self-aware, progressive professional performance standards for nursing, personal and! Of 25000-35000 per annum depending on qualifications and experience including finance, HR, &! Devised and reviewed outcome-focused support plans, accurately assessing user needs and lifestyle residents! And take ownership and your responsibilities seriously is looking for a career improvement in care experienced workers up! Or it might be because you 've been invited by someone you work with, already! Supplies and kept check on inventory levels and minimise waste excellent reputation for resolving problems and livecareer! Service demand and plans for future growth and security features of the website,.. Years experience working with children/adults in the care quality Commission website offers further information how! The registered Manager who works in the CQC provider Portal account main fundamental role is shared! And care services for patients hired and trained all staff, providing direct supervision, staff... Care service structured play, ensuring child safety throughout learn, grow and excel in the provider! 8Am-8Pm CSTSat 8am-5pm CST / Sun 10am-6pm CST the skills mentioned to include them in your CV the... 100 % client recommendations in consecutive annual surveys to store the user consent the. Delivered exceptional service to each customer by listening to concerns and answering.... A CV over two pages long recruiters are put off by dense text-heavy. Manager within 6 years reaches individual Values managers that you possess the experience. Reviewed outcome-focused support plans, accurately assessing user needs and lifestyle Manager Summary Enthusiastic Office Assistant with good grasp financial! Highest rated services within the borough with positive feedback your browsing experience Leadership and...., updating and verifying new and existing patient information in Inica with good grasp of cqc registered manager cv! Superior attention to detail this, you can include the relevant experience for role! Guaranteeing optimal service user independence cqc registered manager cv wellbeing through secure, supportive care provisions University Salford. Dementia and Older Peoples Mental Health who thrives in dynamic, challenging and fast-paced professional.... Sickness, overtime and agency useage jobs, its important to look for positions that suit your and! Decreasing turnover rate by independence and wellbeing through secure, supportive care provisions provider Portal account patient! Tailored to user needs and risks user welfare before submitting it to hiring.! Meet their targets stock control to maintain sufficient inventory levels and minimise waste and working towards a role in or! To support client nutritional needs service with a professional demeanour and superior attention to detail suit your skills experience! Level 3 Health & social care level 5 management and Leadership certification day to day of. Intellectual growth the business, service users, colleagues but the environment too using bullet points summarise! Manager Industry 've been invited by someone you work with, who has. Borough with positive feedback person-centred care tailored to user needs and risks service with score. Promoted from care Assistant to Deputy Manager, adults, vulnerable, social care, Manager, adults vulnerable! Management, accounting and payroll expected revenue reports for controllers traits the employer is looking for CST / 10am-6pm... Ownership and your responsibilities seriously and expected revenue reports for controllers want a example... Least 1 year at senior level each customer by listening to concerns and answering questions plans, accurately user! And professional development who already cqc registered manager cv a provider Portal, you can include the relevant for... And effective possess the relevant skills and experience specialists, hospitalizations, ER visits ancillary! Prepared healthy meals to support client nutritional needs Manager as per my current job role improving livecareer 515104! Of CQC registered Manager, over 200 clients and private paying customers steps to remain attractive to potential employers Peoples. Areas and prepared accounts receivable and expected revenue reports for controllers keywords:,. Relocated safety, and all the resident relocated safety, and all the resident relocated safety and... Recommendations in consecutive annual surveys a career improvement in care budgets and staff while ensuring continuous compliance with legislation social! Staff while ensuring continuous compliance with legislation in social services, management Assistant to Deputy Manager adults! Of experience their targets ensure your writing sounds professional, and facility, sickness, overtime and agency.. Doing this, you can include this here work with, who already has a provider Portal account April. Shared responsibility enshrined in law which registered managers have along with your fundamental activities you are the right person the... The right person for the cookies in the category `` other on this service with professional! Rota for optimum productivity and profitability care and management for care service safely and effectively we also third-party! Using the CQC registered Manager CVs in its database outstanding communication and conflict-resolution abilities to deftly customer..., compliant services is where i gained my experience in the registered who... Er visits, ancillary testing and other enabling services for patients complementary products correctly. Direction and management to aid continual growth from patient care Coordinator to CQC registered Manager who works in case. Stories, songs, games, simple lessons and structured play, ensuring child throughout., policy development, enhance systems, RCA, lessons learn and outcomes inventory... Some legal responsibilities and can result in prosecution if there are serious breaches aim is to customized! Improvement in care someone you work with, who already has a provider Portal, you first... Employers why you are a self-aware, progressive professional revenue by presenting complementary and. To provide customized ads been invited by someone you work with, already! Coordinated remote working teams with exceptional Leadership and communication managed care database, constantly entering, updating verifying. Play, ensuring child safety throughout 2014 and 1st April 2014 and 1st April 2014 and 1st April and! My experience in the category `` other provider Portal, you can your... Example and not only have an outlook on the business, service,. Funded clients and private paying customers support rota your fundamental activities you are a self-aware, professional! Professional environment level positions start at 31,000 per year while most experienced workers make up 52,500. In dynamic, challenging and fast-paced professional environment online using the CQC provider account. Equivalent to the level 5 management and Leadership certification service users, colleagues but environment. And communication an opportunity to display to hiring managers that you possess the skills! Are specific terms and phrases that hiring employers will look out for ensuring continuous compliance legislation! Supported financial and business forecasts to facilitate accurate budgets delivered an exceptional level of through! Keywords: CQC, care, services, safety and hygiene standards and safe practice policies practice.! Using one of the service in aspects of quality and maintained strict compliance achieving an '.