As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. The section labeled "Account alias" will have a link to click labeled "Add email.". Under "Contact info," select Email Google Account email . WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. You can find details of these rules in the operators terms and conditions. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. You may need to pay a fee, as well as any difference in fare, to amend your booking. To change your Google Account email: In your Google Account, open the Personal info tab. You can get a photocard for free with us for you to carry with you on your journey. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. Customers from UK, for Eurostar and European journeys. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Now click on Add another email address or mobile number option. The most common thetrainline.com email format is [first]. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Applicable postage costs will be made available to you when you select postage as a delivery option. We are also not responsible for losses that you suffer that are not related to our booking service. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. All rights reserved. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. A Senior Railcard gives you 1/3 off rail fares across Britain. Depending on your old email provider, you may have to enter your email. Copyright 2023 Trainline.com Limited and its affiliated companies. Yes all Off-Peak Returns). "A lot of my digital transformation comes from . The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Paper Season Tickets are still valid provided they can still be read easily (i.e. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. On weekdays, the discount is valid after morning peak times. Changing your ticket for European coach journeys. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. STEP 3: Click the " Refundable " icon and confirm it. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Choose which Google mailbox you want to alter. You must be aged 16 or 17 years old to buy the 16-17 Saver. We are represented by over 50 nationalities across five locations. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. 1. Via our highly rated website and mobile app, people can . You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. These can be applied to your purchase within our booking service. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. If you have any questions, check in with the relevant carrier or station staff. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Company No. Please have a look at our FAQ page for more information. Your journey may not meet the operators criteria for compensation. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. It would also be really handy to have your booking reference available to help us find your journey. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). We will give you the key information on the tickets we sell, so you can make an informed choice. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. In case of problems please contact the relevant third party provider. Answer. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. The group must travel with at least one of the Railcard holders throughout the journey. Full cancellation for journeys outside of the UK. Use our train times page to plan your journey and see when off-peak services start. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. Find out how to get in touch with Trainline here. So, keep your eye out for an email from them if you book tickets for one of their services. You can manage your UK coach booking with National Express through us. No. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. . By January 26, 2023 hays county mugshots. Please have a look at our FAQ page for more information. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. You must buy your discounted tickets at the same time, and you must travel together. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Please note you cannot call us to make a booking. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Contact National Rail Enquiries. You the key information on the tickets we sell, so you can manage UK! Of the operators and will be governed by the Prudential Regulation Authority stated on the Ticket please note you make. 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