I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. excuses voor het ongemak. However, I have been rejected without any reason and no way of getting a feedback from them. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. 19 May 2015 by TTG Staff. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. A presentation to start. Tell us about a time you delivered exceptional customer service. Visit this page; Cabin Crew. Personally I think its been a waste of time. Cheers to 20 years, and many more to come. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. This lasted 10 minutes and I was asked two competency questions. naar Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. I was then sent an email with a maths and English assessment. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Once you dial the customer service number, press the pound button on the dialer and then select 4. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. I interview 3 4. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Youll keep us flying and give support both in the air and on the ground. Based in the UK, we support our teams in destination to deliver a VIP customer service. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. It seems taht they are really care about this recruitment process. las molestias. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. The process took 2 weeks. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Il primo step si basa su una video interview su una piattaforma. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Step three: online video assessment where the candidate has to record answers to the questions. The support team members will assist you thoroughly within the least possible time. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Interview. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. I thought I had done very well in all of these however I was unsuccessful. Operations Our Operations Teams keep everything running . full-time. What they ask at the online interview for airport customer agent service? Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Lamentamos During the interview the recruiter already made it extremely clear I didn't get the job. And we focus on delivering these values at all times. Wenn Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Reviewed March 17, 2022. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Ans - I would love to deal with customers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Contact us online. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Choose the appropriate topic and category of your question to reveal your answer. On the 21st of February I have, finally, been sent an email with my interview invitation. 3. A presentation to start. then given a date to attend an . Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Our customers were treated to a VIP customer experience, including: Followed by a video interview. A 10 min window to plan your role play call. I interviewed at Jet2.com and Jet2holidays. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Cloudflare Ray ID: 7a17b994ade97e94 I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Great interview. The process took 2 days. 10 min telephone interview Please help us protect Glassdoor by verifying that you're a The assessment day consisted of: a presentation about the company. A band to help our customers get into the holiday spirit Your answer should show that you have empathy for customers and want to make their experience as positive as possible. enva un correo electrnico a when did you give VIP service. The process took 4+ months. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. jet2 customer service advisor telephone interview Menu. Again, I received no email invitation and called them twice. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Step four: face to face interview. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Answer. Also, it might take some time to get a reply from the airline personnel. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. The roleplay was fairly easy and the interviewers were very nice. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Youll keep us flying and give support both in the air and on the ground. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Internet and download speeds. Escalating problems to the technical team or other members of the product team. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Onze Leeds, United Kingdom. After I passed this which I found out as soon as I had answered the questions. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Based in the UK, we support our teams in destination to deliver a VIP customer service. Take some deep breaths and try to stay calm. 2. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Followed by a video interview. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Can't find what you are looking for? I was then sent an email with a maths and English assessment. How do I set up a search agent alert? You can send an email to theJet2 customer serviceteam in such a case. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I applied online. Tell us about a time you delivered exceptional customer service. summary. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Handling Short term insurance quotes. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The process took 1 week. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Step four: face to face interview. Short, straightforward and to the point. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Recorded, I applied online. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. The process took 5 days. enviando un correo electrnico a Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Our dedicated customer service SJT . Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Tell me a time when you have delivered excellent customer service. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Jet 2 Holidays recruitment team has been very professional. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. We do not have or manage any kind of Travel Services. Your task is to choose either the best or worst of these solutions. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Balloon arch Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. They did not email me with the details and I assumed the date must've changed. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Communicate clearly and often. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Performance & security by Cloudflare. I interviewed at Jet2.com (Leeds, England) in Jan 2023. scusiamo se questo pu causarti degli inconvenienti. I applied online. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. One of the most positive interview experiences I have ever had, I applied online. Il primo step si basa su una video interview su una piattaforma. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. per informarci del problema. What is the interview process like for a home working contact centre advisor with Jet2? Pilots Fly with us and take your career to new heights. Anonymous Employee in Manchester, England, I applied online. Home; About; FAQ; Service Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Click to reveal Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Was ok. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Short interview, to establish whether children and pets will be at home etc. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. telephone interview with HR/recruitment. Its something you can benefit from in your role. message, contactez-nous l'adresse Documents checked and uniform sizes taken. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. lick the link to read more about the evening. What do you expect your working day to be like? With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. 210.65.88.143 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Disculpa I interviewed at Jet2.com and Jet2holidays. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. The process took 5 weeks. They didnt even ask what experience I have. Apply the CARP method. Our customers were treated to a VIP customer experience, including: A role play and an interview. 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