It turns out that they were transitioning to being . Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. Miles? On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. . For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. Well, thats to Heathrow, I prefer Gatwick.. Plus, your own feed of TPG content. It was phenomenal. During my last flight . I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. Review: WestJet Calgary to London Business Class. Food was wonderful and served to me around 90 mins after take-off. And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. Do Not Sell or Share My Personal Information. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain Three hours and fifty minutes. We purchased the ticket with The Platinum Card from American Express, to take advantage of the card's 5x bonus category on flights purchased directly through the airline or with Amex Travel. Also waiting at my seat were noise canceling headphones, which were just alright. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. @DenB WestJet is partnered with Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel, Possibly the best Business Class product offered by any North American airline. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. SQ has the same problem. While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. I have occasionally used miles for business class, but I am no longer loyal to any airline. It's very inconsiderate to generalize others thinking with yours. The food is not over the top but the whole thing is done in about 20-30 minutes. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. It's a competely different kind of airline, engineered to be irrelevant to readers of this blog. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. I travel for pleasure only, no business. Give them some time, they'll iron out the kinks. At the conclusion of the meal I reclined my seat into bed mode. They have ten working in economy? Especially an airline that previously didn't have business class. As an ex FA, I'd say staff levels are not to blame. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. Dry air blowing on you just leads to dry eyes. Most important was the hard product was insanely wonderful. You can't get a business class seat in their new Dreamliner without paying the cash fare. This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. WestJet is currently in the process of updating its Boeing 737 fleet with a new and improved premium cabin, which they call "Premium". The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. WestJet, your business class is so close to being one of the best transatlantic business class products out there. I rather have the KLM experience. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. Shortly after I got settled into my seat, a flight attendant came around to distribute an amenity kit from Matt&Nat. WestJet is almost like Qatar Airways in terms of their food & drinks. No service or not much and you can enjoy the lying down and sleeping. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. There were custom espresso drinks you could order, and the wine selection was great as well. Or pay with 140,000 points + CAD$1,479. Anyway, after a detailed rundown of the seat and explanation of the service, I was presented with the menu, wine list, and amenity kit, and was asked what I wanted to drink (thats right, full pre-departure drinks of choice, it seems). Second bag: $50.00 CAD / $59.00 USD. Well, there was one huge problem with the flight. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. Your preoccupation with air nozzles hurts the value of your reviews. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. @Paulo - I absolutely disagree. It's all very well, Westjet isn't bookable on loyalty points. It is rare these days to see them on newer aircraft. ;) Air nozzles is one of the many factors I mention this 2,500+ word post, so if you think mentioning that "hurts the value of [my] reviews" then I'm sorry. Long drawn out meals are nice, but people really just want to sleep. Otherwise, great looking cabin and food. Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. Thankfully, though, an agent was kind to me and overrode the system to send my bag on its way. Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. Travelling as couple and want to sit together. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). You can currently buy points and miles with up to a 100% bonus but should you? Otherwise, this seemed like a very nice flight and a good concept. You should tally up how many business products you've actually tried! As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Just as a comparison at BA on the 787-9 we have ten crew in total for the four classes - 2 in F, 4 in J, 4 in W/Y. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. Definitely shows that some care was put into this product. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. Terms apply to the offers listed on this page. That includes four rows of seats in a 1-2-1 configuration. Standard FA crew positions have one FA do nothing but be the J class cook. Got adjacent seats in row 1,anyone know if in the middle you can speak to the person next to you, in this case my good lady, or is there a screen? I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Guess what? I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. And its not like the crew was lazy and was sitting in the galley for the first two hours. I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. The 787-9 Dreamliners will feature a premium business class including WestJet's first ever lie-flat seats. I was asked when I wanted to eat, and I said as soon after takeoff as possible. The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. We may receive compensation when you click on links to those products. Most helpful comments ( as chosen by the OMAAT community ). Seasonal start and end dates apply and are indicated in the booking flow. Here is to civility. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. Inclusions. It's why DL has someone dedicated to the galley on D1 international legs. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Direct out of YYZ, WS beats the weathered and over attitude of AC. Westjet Booking Reservations sales number 850 (828)8003. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. The lounge itself was quite small, but I enjoyed it for the most part. 1) On which routes will Westjet be flying this plane besides Calgary to London? To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). Is this your first time in WestJet business class? Well, neither. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. For one thing, I imagine there wasn't much space left in the aisles. Thats good to note, since im flying the YYC-CDG inaugural. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. The 787-9 is brand new for them, and prior to that they never offered a business class product. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. Similarly, I liked the style of the menu and wine list. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. Your feedback is important in helping us keep our community safe. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. [flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="18" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" meals="2" champagne="Lanson Black Label Brut" dine-on-demand="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. is comparable to Spirit or Southwest in USA, not SQ, QR or AC. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. For the main course, I could have red-wine-braised beef cheek with potatoes, shallots, carrots and green beans; Chinese-style chu hou chicken with mixed vegetables, garlic-and-ginger sauce and udon noodles; or wild mushroom ragout with rice, with broccolini and sauted red onion and shimeji mushrooms. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. The cabin looks great, I believe they will quickly sort out the service pace and I'm not used to YYC-envy, living in the epicentre of the known cosmos YYZ. I enjoy the service but also appreciate the down time before landing. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. You have successfully joined our subscriber list. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. Lanson was their champagne on offer. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. If they are on, i shut them off. One can "get US credit cards" to accelerate this process. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. See terms and conditions. Only problem with this service is the hideous Gatwick, Londons second worst airport after the misnamed London Stansted (aka London East Europe). If youre hot, remove a layer. If cold, add one. Is this your first time in a pod seat? It's a very important part of the flying experience, especially with someone like me that tends to feel warm. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. AC probably have a better lounge product in YYZ/YYC for sure. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number Something ain't right in Denmark if you went that long without having to take a leak! Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. Okay, now on to the actual flight. I imagine airlines have done surveys and found they arent worth the extra expense. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. It sounds like Im about to give this flight a 10/10 rating, eh? Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. 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